Our Privacy Policy


We respect your privacy, and want to be clear about how we handle information about you.

What information may we collect about you?

We may collect personal data about you in the course of our work. That may include things like:

 ·   Your contact details.

 ·   Your date of birth.

 ·   Where you work.

 ·   Your wishes and criteria in any transaction you are considering.

 ·   Financial information, for example about your income and capital resources.

Usually we will have received this directly from you. However we may also receive personal data about you from others, such as from the other party to a transaction you are engaged in or from joint agents. Family members also sometimes provide information about each other.

For tenants, information may be given to us from Rent4sure Limited. They provide our referencing service, and pass on to us the information you give to them. Their privacy policy can be found at www.rent4sure.co.uk/legal#privacy.

How will we use the information?

Our use of such personal data is subject to data protection law.

We mainly use your personal data to provide you with information or services you have requested. We may also use it for any other purpose for which you give your consent. For example we may send you additional information about the firm or its services, if you have consented to us doing so.

We may also use it for other normal purposes connected with our work. For example we will use your information to update our own business records, complete statutory returns, and otherwise comply with our regulatory obligations.

We may use the Google Analytics data to understand how you use our website and our services.  The legal basis for this processing is our legitimate business interests, specifically monitoring and improving our website and services.

Will we share information about you with anyone?

We take your privacy seriously. We will never sell your personal data to anyone, and we take precautions to keep it secure.

It will sometimes be a normal and necessary part of our work to pass on information to third parties. For example:

 ·   We may pass on information about you to solicitors to help them proceed with a transaction in which you are involved.

 ·   If you are a prospective tenant, we may pass on references about you to the landlord.

 ·   We may inform utility companies of changes in the occupiers of property.

 ·   We may pass on information to maintenance and repair contractors, in respect of property where we have responsibilities.

 ·   We may need to pass on information to those who help collect outstanding accounts.

With your consent, we may disclose your enquiry data to Fenton Simpson for the purpose of enabling them to contact you so that they can offer, market and sell to you relevant goods and/or financial services. This third party will act as a data controller in relation to the enquiry data that we supply to it. Their privacy policy can be found at www.fentonsimpson.co.uk/privacy-policy.

In addition our practice may be audited or checked by third parties such as our accountants, which may enable them to see some information about you. Such third parties are required to maintain confidentiality in relation to your information.

Retaining and deleting personal data

The personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

 ·    We will delete personal data provided by you either directly to us or via a third party company after 3 years of capture if we have not in that time performed a contract on your behalf AND you have not consented to marketing. For sellers and buyers involved in a transaction, we shall store your information for 7 years.

 ·    For landlords for whom we have performed a contract on your behalf, we will delete your data 3 years after your last interaction with us if you have not consented to marketing, unless we have a legal obligation to store it for longer.

Your rights

You have a right of access under data protection law to the personal data that we hold about you. We seek to keep that personal data correct and up to date.

You should let us know if you believe the information we hold about you needs to be corrected or updated.

You can easily contact us by phone or through our online form.

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